THE GLAM BEAUTY STORE

Shipping, refunds & returns.

Draft policy — please review each item, fill in the [bracketed] details and adjust to match how GLAM actually operates before going live (Razorpay will review this page).

Shipping & delivery

• We deliver products ordered from the GLAM beauty store to addresses within [DELIVERY AREAS, e.g. India].
• Orders are dispatched within [1–2] working days after payment is confirmed. Typical delivery time is [3–7] working days depending on your location.
• Shipping charges, if any, are shown at checkout before you pay.
• You will receive updates by email or phone. Please make sure your address, PIN code and phone number are correct.

Pick-up from the salon

• Choose “Pick up at the salon” at checkout and collect your order from GLAM, 1st Floor, 96 Velachery Main Road, Near Jeyachandran Textiles, Pallikaranai, Chennai, Tamil Nadu - 600 100.
• We will contact you when your order is ready. Please carry your order reference or payment ID.

Returns & refunds

• Because beauty and personal-care products are hygiene-sensitive, opened or used products cannot be returned unless they are damaged, defective or incorrect.
• If your order arrives damaged, defective or incorrect, contact us within [48 hours] of delivery with your order reference and photos. We will replace the product or refund you.
• Unopened, sealed products may be returned within [7] days of delivery in original condition. Return shipping costs are [borne by the customer / GLAM].
• Approved refunds are made to the original payment method through Razorpay and typically reach your account in [5–7] working days.
• If a payment is deducted but your order is not confirmed, the amount is automatically refunded by the payment provider, usually within [5–7] working days. Contact us with your payment ID if you need help.

Cancellations

• You can cancel a product order before it is dispatched by contacting us. Appointment cancellations are covered in our Cancellation policy.